The basics

• Returns from are trackable. 
• You have 28 days from the date your order was delivered or made available for collection to return it. 
• We’re paperless, so you won’t receive a returns note with your parcel – don’t worry, you won’t need one, just place your return as described below. 
• All returns are subject to our Original Condition and Fair Use policies – check out our Returns Policy. 
• It takes up to 15 calendar days for a returned parcel to reach our warehouse and be processed.
• Refunds can take up to a further 10 working days to show on your account. 
• We don’t offer exchanges – all accepted returns will be refunded. 

Placing your return 

• Create your return and follow the instructions provided. 
• Select the items you’re returning and the reasons for return. 
• Choose which drop-off point you’d like to return from. You can find a list of your nearest drop-off points when creating your return. 
• Once you’ve chosen the drop-off point, we’ll send you a QR code to your registered email address.
• Place your return in a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in – as long as it’s secure. 
• Take your parcel to your chosen drop off point and they’ll take care of the rest. Simply present the QR code at the chosen drop-off point when dropping off your return.

Want to book a collection instead?  

If you’re unable to drop off your return yourself, you can arrange a collection service to pick up your parcel. Collection service is free and trackable, and all you’ll need to do is get your return booked, packed and ready for pick-up. 

AnPost Collection 

• Create your return. 
• We’ll need to know the items you’re returning and the reason for their return. 
• Select the date of your collection. Collections can be booked up to 2 days in advance, Monday to Friday (excluding Saturday, Sundays and Public Holidays). 
• No printer needed: we’ll send you a QR code after creating a return. Present the code to the courier and they will take care of the returns label when collecting your parcel.   
• AnPost will make only one collection attempt. If the Home Collection is unsuccessful, you’ll need to register a new return.   

Don’t forget…

Keep hold of your proof of postage just in case we need to see it at a later date. 

If you’re looking to return items from multiple orders, you’ll need to pack these separately and create separate returns for each parcel. 

Just one more thing…

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Raxilum have no control over these sites and are not responsible for their content or availability.